{"id":29194,"date":"2026-06-17T05:57:05","date_gmt":"2026-06-17T05:57:05","guid":{"rendered":"https:\/\/meldeva.com\/?page_id=29194"},"modified":"2026-06-17T05:57:06","modified_gmt":"2026-06-17T05:57:06","slug":"iade-ve-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/meldeva.com\/en\/iade-ve-odeme-politikasi\/","title":{"rendered":"\u0130ADE VE \u00d6DEME POL\u0130T\u0130KASI"},"content":{"rendered":"

Son G\u00fcncelleme Tarihi:<\/strong> 17.06.2026<\/p>\n\n\n\n

Meldeva (https:\/\/meldeva.com\/<\/a>) olarak m\u00fc\u015fteri memnuniyetini en \u00fcst d\u00fczeyde tutmay\u0131 ama\u00e7l\u0131yoruz. Web sitemiz \u00fczerinden ger\u00e7ekle\u015ftirdi\u011finiz al\u0131\u015fveri\u015flerin \u00f6deme, iptal ve iade s\u00fcre\u00e7lerine ili\u015fkin yasal \u00e7er\u00e7eve ve uygulama detaylar\u0131 a\u015fa\u011f\u0131da bilgilerinize sunulmu\u015ftur.<\/p>\n\n\n\n

1. \u00d6DEME POL\u0130T\u0130KASI<\/h3>\n\n\n\n

1.1. \u00d6deme Y\u00f6ntemleri<\/strong> Sitemiz \u00fczerinden yapaca\u011f\u0131n\u0131z al\u0131\u015fveri\u015flerde a\u015fa\u011f\u0131daki g\u00fcvenli \u00f6deme y\u00f6ntemlerini kullanabilirsiniz:<\/p>\n\n\n\n

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  • Kredi Kart\u0131 \/ Banka Kart\u0131:<\/strong> Anla\u015fmal\u0131 arac\u0131 \u00f6deme kurulu\u015fu (Iyzico vb.) g\u00fcvenli altyap\u0131s\u0131 \u00fczerinden Visa, MasterCard ve Troy logolu kartlar\u0131n\u0131zla tek \u00e7ekim veya taksit se\u00e7enekleriyle \u00f6deme yapabilirsiniz.<\/li>\n\n\n\n
  • Havale \/ EFT:<\/strong> Sipari\u015f ad\u0131m\u0131nda belirtilen Meldeva banka hesap numaralar\u0131na (IBAN) sipari\u015f kodunuzu a\u00e7\u0131klama k\u0131sm\u0131na yazarak \u00f6deme g\u00f6nderebilirsiniz. Havale\/EFT ile yap\u0131lan sipari\u015flerde, 3 i\u015f g\u00fcn\u00fc i\u00e7inde \u00f6demesi gelmeyen sipari\u015fler otomatik olarak iptal edilir.<\/li>\n<\/ul>\n\n\n\n

    1.2. \u00d6deme G\u00fcvenli\u011fi<\/strong> Kredi kart\u0131 bilgileriniz hi\u00e7bir \u015fekilde Meldeva sunucular\u0131nda tutulmaz veya saklanmaz. \u00d6deme a\u015famas\u0131ndaki t\u00fcm veri trafi\u011fi, bankan\u0131z ile taray\u0131c\u0131n\u0131z aras\u0131nda 256-bit SSL \u015fifreleme protokol\u00fc ve 3D Secure (G\u00fcvenli Altyap\u0131) \u00fczerinden do\u011frudan ger\u00e7ekle\u015fir.<\/p>\n\n\n\n

    2. \u0130PTAL VE \u0130ADE POL\u0130T\u0130KASI<\/h3>\n\n\n\n

    2.1. Sipari\u015f \u0130ptali<\/strong> Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\/\u00fcr\u00fcnler hen\u00fcz kargoya teslim edilmeden \u00f6nce sipari\u015finizi iptal etme hakk\u0131n\u0131z bulunmaktad\u0131r. \u0130ptal talebinizi info@meldeva.com<\/strong> adresine e-posta g\u00f6ndererek veya 0553 240 8683<\/strong> numaral\u0131 m\u00fc\u015fteri hatt\u0131m\u0131z \u00fczerinden bize ula\u015farak iletebilirsiniz. Kargoya verilmi\u015f sipari\u015flerde iptal i\u015flemi yap\u0131lamaz, iade s\u00fcreci i\u015fletilir.<\/p>\n\n\n\n

    2.2. Cayma Hakk\u0131 (Genel Kural)<\/strong> T\u00fcketici mevzuat\u0131 uyar\u0131nca, mesafeli s\u00f6zle\u015fmelerde teslim ald\u0131\u011f\u0131n\u0131z tarihten itibaren 14 (ond\u00f6rt) g\u00fcn<\/strong> i\u00e7inde herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin s\u00f6zle\u015fmeden cayma (iade) hakk\u0131na sahipsiniz.<\/p>\n\n\n\n

    2.3. Kozmetik ve Ki\u015fisel Bak\u0131m \u00dcr\u00fcnlerinde \u0130ade \u015eart\u0131 (\u00d6nemli Uyar\u0131)<\/strong> 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin 15. Maddesi uyar\u0131nca; “Sa\u011fl\u0131k veya hijyen a\u00e7\u0131s\u0131ndan iadesi uygun olmayan \u00fcr\u00fcnlerin, tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olanlar\u0131n\u0131n iadesi m\u00fcmk\u00fcn de\u011fildir.”<\/strong><\/p>\n\n\n\n

    Bu do\u011frultuda Meldeva\u2019dan sat\u0131n ald\u0131\u011f\u0131n\u0131z do\u011fal cilt ve v\u00fccut bak\u0131m\u0131 \u00fcr\u00fcnlerinin iade edilebilmesi i\u00e7in:<\/p>\n\n\n\n

      \n
    • \u00dcr\u00fcn\u00fcn koruyucu ambalaj\u0131n\u0131n, jelatininin, kutusunun veya m\u00fchr\u00fcn\u00fcn kesinlikle a\u00e7\u0131lmam\u0131\u015f, y\u0131rt\u0131lmam\u0131\u015f ve bozulmam\u0131\u015f<\/strong> olmas\u0131,<\/li>\n\n\n\n
    • \u00dcr\u00fcn\u00fcn denenmemi\u015f, kullan\u0131lmam\u0131\u015f ve hasar g\u00f6rmemi\u015f<\/strong> olmas\u0131 gerekmektedir.<\/li>\n\n\n\n
    • Ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f, kapak kilidi k\u0131r\u0131lm\u0131\u015f, kullan\u0131lm\u0131\u015f veya faturas\u0131 eksik olan kozmetik \u00fcr\u00fcnlerinin iadesi sa\u011fl\u0131k ve hijyen kurallar\u0131 gere\u011fi kabul edilmemektedir.<\/strong><\/li>\n<\/ul>\n\n\n\n

      2.4. Ay\u0131pl\u0131 veya Hasarl\u0131 \u00dcr\u00fcnler<\/strong> Kargo teslimat\u0131 s\u0131ras\u0131nda pakette g\u00f6zle g\u00f6r\u00fcl\u00fcr bir hasar, patlama veya s\u0131z\u0131nt\u0131 tespit ederseniz, l\u00fctfen kargo g\u00f6revlisine “Hasar Tespit Tutana\u011f\u0131”<\/strong> tutturunuz ve \u00fcr\u00fcn\u00fc teslim almay\u0131n\u0131z. \u00dcr\u00fcn\u00fcn ay\u0131pl\u0131 (kusurlu, \u00fcretim hatas\u0131 vb.) \u00e7\u0131kmas\u0131 durumunda, 14 g\u00fcnl\u00fck s\u00fcreye bak\u0131lmaks\u0131z\u0131n de\u011fi\u015fim veya iade hakk\u0131n\u0131z sakl\u0131d\u0131r. Bu durumda kargo \u00fccreti Meldeva’ya aittir.<\/p>\n\n\n\n

      2.5. \u0130ade S\u00fcreci ve Geri \u00d6demeler<\/strong><\/p>\n\n\n\n

        \n
      • \u0130ade etmek istedi\u011finiz \u00fcr\u00fcnleri orijinal faturas\u0131 (veya e-ar\u015fiv faturas\u0131) ile birlikte, anla\u015fmal\u0131 oldu\u011fumuz kargo firmas\u0131 arac\u0131l\u0131\u011f\u0131yla taraf\u0131m\u0131za g\u00f6ndermeniz gerekmektedir. Cayma hakk\u0131 kapsam\u0131ndaki keyfi iadelerde kargo \u00fccreti (aksi belirtilmedik\u00e7e) al\u0131c\u0131ya aittir.<\/li>\n\n\n\n
      • \u0130ade edilen \u00fcr\u00fcn genel merkezimize ula\u015ft\u0131ktan sonra, uzman ekibimiz taraf\u0131ndan ambalaj ve kullan\u0131m kontrol\u00fc (hijyen kontrol\u00fc) yap\u0131l\u0131r.<\/li>\n\n\n\n
      • \u0130adeniz onayland\u0131\u011f\u0131nda, \u00fcr\u00fcn bedeli 10 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde \u00f6deme yapt\u0131\u011f\u0131n\u0131z kart\u0131n\u0131za veya banka hesab\u0131n\u0131za aynen iade edilir.<\/li>\n\n\n\n
      • Geri \u00f6demenin ekstrenize yans\u0131ma s\u00fcresi bankan\u0131z\u0131n i\u00e7 s\u00fcre\u00e7lerine ba\u011fl\u0131 olarak de\u011fi\u015fiklik g\u00f6sterebilir (Taksitli al\u0131\u015fveri\u015flerin iadesi bankalar taraf\u0131ndan karta taksitli olarak yans\u0131t\u0131labilmektedir)<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/meldeva.com\/en\/wp-json\/wp\/v2\/pages\/29194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meldeva.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/meldeva.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/meldeva.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meldeva.com\/en\/wp-json\/wp\/v2\/comments?post=29194"}],"version-history":[{"count":1,"href":"https:\/\/meldeva.com\/en\/wp-json\/wp\/v2\/pages\/29194\/revisions"}],"predecessor-version":[{"id":29195,"href":"https:\/\/meldeva.com\/en\/wp-json\/wp\/v2\/pages\/29194\/revisions\/29195"}],"wp:attachment":[{"href":"https:\/\/meldeva.com\/en\/wp-json\/wp\/v2\/media?parent=29194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}